Do you speak bank? Financial institutions often have their own vocabulary: transaction, authorized user, fraudulent activity, and so on. But humans don’t usually think in those terms, and they certainly don’t text that way. That’s why, when creating Eno, Capital One’s intelligent assistant, we decided to build our own natural language processing (NLP) technology. It was important to be able to build Eno on a platform that deeply understands financial services terms, allowing us to deliver the best possible experience to our users.