Because the chatbot craze is still relatively new and experimental, users will likely encounter moments of frustration when chatting with bots. While the potential for error is always present, you can minimize the risk by focusing on a few common problem areas. Anyone interested in chatbot development should be aware of these headache-inducing limitations; you want conversation with your brand’s chatbot to be fun, engaging and simple—not frustrating and error-ridden.
You should always be on the lookout for bottlenecks that cause problems for your users. But if you don’t know where to begin to improve chatbot user experience, start with one of these points.
Topics: Machine Learning, AI, Chatbots