Operator/AI Assistant Interaction: Challenges from a User Perspective
So called "cognitive assistants" are flourishing, but how to evaluate the benefit/cost ratio of introducing that technology into aeronautical operations? How far can cognitive assistant help operators such as pilots or mechanics at work? What impact can we expect on human-system performance? Our hypothesis is that cognitive assistants will be useful and accepted if and only if they implement a certain level of cognitive interaction with the human operator. First we question what kind of human cognitive functions can actually be supported to by a digital assistant to increase its performance at work. Then we propose a set of basic principles of cognitive interaction inspired by human sciences, e.g. cognitive philosophy and sciences of language. That definition is agnostic regarding technology. Our intention is to shape the evaluation and the specification of future cognitive assistants from a user perspective. Our purpose in this summit is to spark a discussion on the ambition and the feasibility of "natural" cognitive interaction between human operators and cognitive assistants.
Florence Reuzeau is an aeronautical engineer and doctor in Cognitive psychology. She worked as a safety specialist on aircraft complex systems during 5 years before setting up the Human Factors organisation in Airbus Engineening , for the commercial and military aircraft. She defined and deployed the Airbus Human Factors design and certification processes. She integrated the Human Sciences into the engineering technical skills for an optimised human centered design. Today she is HF executive Experts working for the group Airbus and consequently considering in her perimeter the HF impacting any kind of human operators acting for the Airbus Group Products and Services. In this position, she is in charge of defining the Airbus Group HF strategy for research and program development. She is involved in international standardisation group mainly on the définition of Human Factors regulations.