Transforming Customer Service with Multilingual Conversations
How AI is redefining omni-channel customer service for the better? In a global market, where customers expect to be spoken to in their native languages, balancing exceptional customer experience across all markets, with ever increasing cost pressures and operational realities is tough. This interactive workshop will explore how AI plus humans can deliver exceptional customer experience, in 28 languages, at scale, with multilingual live chats.
Vasco Pedro is the co-founder and CEO of Unbabel, with a mission of enabling everyone in the world to understand and be understood in any language. He has a Ph.D. in Language Technologies from Carnegie Mellon and has served as a mentor at The Founder Institute and Beta-i, where he helps startups navigate the early stages of development, focusing on team building, technology challenges and building testable MVPs.