NLP for Claims Management
QBE Insurance Group is one of the world’s leading insurers and reinsurers, with operations in 31 countries worldwide. Covering multiple lines such as marine, motor, casualty, amongst others, the diversity of claims is wide. Exploiting the richness of claims data can help to process claims faster and gain deeper insight. In this talk, I will discuss how some nlp techniques could be used to this end.
Clara Castellanos Lopez is a Senior Data Scientist at QBE Insurance Group. She works with the claims teams building machine learning algorithms to provide data driven insights and automated solutions. Clara has been working in the industry since 2014 with experience in oil and gas, retail and insurance. She has a master degree in Applied Mathematics and a Ph.D in Geophysics from Universite de Nice Cote d’Azur.