Superior Conversational Customer Experience for the Enterprise
Today’s customer experience is a maze that leaves customers and employees disengaged and disenchanted. This talk will show you how to design and deliver conversational customer experiences that drive value. We will touch upon Rasa’s conversational AI platform that allows companies to control their automation destiny, its NLU and ML-powered dialogue management that respond to customers’ evolving needs and constantly improve, and best practices that focus on successful adoption and high impact.
Mady Mantha is Head of Product Marketing at Rasa where she is responsible for translating data into stories and strategies that help customers leverage and maximize the value they receive from conversational AI. She has years of experience building ML-driven products at startups and enterprises. Mady has a Bachelor of Science in Computer Science and Mathematics and a Masters in Business Administration (MBA).