Marsal Gavalda

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Adopting a machine learning mindset: How to discover, develop, and deliver automation solutions company-wide

As Machine Learning becomes a core component of any forward-looking company, how can we engage the entire workforce to help with ML and automation initiatives? This talk will cover how at Square we have adopted a "machine learning mindset" by 1. providing training to all employees (both technical and non-technical folks) on what ML is and how it works, including current applications and ethical considerations, 2. conducting structured brainstorming sessions to elicit automation opportunities, where everyone can contribute what ML could mean for their team or their customers, and 3. implementing a subset of those ideas by partnering with infrastructure, operations, and product teams, resulting in improved risk management, more efficient internal operations, and novel customer-facing product features.

Marsal Gavalda is a senior R&D executive with deep expertise in speech, language, and machine learning technologies. Marsal currently heads the Commerce Platform Machine Learning team at Square, where he applies machine learning and automation for Square's overarching purpose of economic empowerment. Marsal holds a PhD in Language Technologies and a MS in Computational Linguistics, both from Carnegie Mellon University, and a BS in Computer Science from BarcelonaTech. Marsal is the author of over thirty technical and literary publications, thirteen issued patents, and is fluent in six languages.

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