Intelligent Agents and a new class of Perceived Errors
As we move to the conversational UI and take advantage of NLP and AI in general, we change the way we interact with technology dramatically. The standard GUI is many times fully eliminated, leading to novel challenges in UX. Tasks are removed from the user’s oversight with invisible or seamless software, and the output is not always as expected. But sometimes that output is correct within the parameters given and simply perceived as an error.
Dennis will talk through where x.ai has encountered error perception issues as we seek to develop frictionless software, how we thought about the problem, and the communication strategies we’re exploring to resolve it.
Dennis is the CEO and Founder of x.ai, whose artificial intelligence driven personal assistant lets people schedule meetings using plain English and nothing more than a CC to firstname.lastname@example.org. He’s a pioneer and expert in the analytics, optimization and big data space and has been since its inception – he is also a fully-fledged entrepreneur and successfully delivered a number of company exits. He’s an accredited Associate Analytics Instructor at the University of British Columbia, the Author of Data Driven Insights from Wiley and a frequent speaker on the subject of Analytics and Data. A native of Denmark, Mortensen currently calls New York City his home.