Artificial Intelligence or Emotional Intelligence? Examples from Virtual Assistants in the Insurance Context
In this presentation, Alberto will draw from his extensive experience as the head of product at Spixii, the best dialogue management solution for insurance companies. Initially, he will share a concise guide on how to build a chatbot in the insurance context, giving to the audience an excellent learning opportunity. In the second part of his talk, Alberto will stress the importance of good design practices for crafting remarkable customer experiences with digital agents. Finally, he will run through examples of good bots and bad bots, showing the main point that Artificial Intelligence must support an emotionally intelligent virtual agent when dealing with the context of insurance.
Alberto Chierici is a data scientist with an actuarial background. He is now co-founder and COO at SPIXII, the automated insurance agent. Alberto has a degree in Physics and a degree in Statistics, he worked for large insurance companies and consulting in actuarial roles, advanced analytics and developed machine learning solutions for road safety and motor insurance telematics propositions. Alberto is a proud young dad, lives in London with his family, he loves cooking, R, and Kaggle, and he's a serious foodie.