Why Conversational Bots Disappoint & How to Build Better Ones
Deutsche Telekom had for several years as other enterprises conversational bots in the market and the end-customer perception was long time not satisfying. But through AI and new interface designs finally conversational bots were accepted by our customers and are going in the lead from all channels as the most favored touchpoint.
Jan is the product & AI engineering lead at Deutsche Telekom Group. He is working with his team on several AI applications from chatbots over call emotion detection to machine learning use cases to enable with this work the European operating businesses of Deutsche Telekom to exceed customer expectations and business goals. Before Deutsche Telekom Jan worked as a project leader at a digital, boutique consultancy in Germany and South Korea. He holds a master degree in Management Information Systems.