Reducing Customer Effort by Using AI Technology
The talk would present a use case of AI solution that helps Shell Energy to deliver great customer service 24/7 and make sure customers have a way to find information they need quickly and efficiently. It will touch on challenges of introducing such system and lessons learn over 5 years of its work.
Natalia Konstantinova is a great enthusiast with over 10 years' experience in the application of Natural Language Processing, Artificial Intelligence, IT and machine learning technologies to real world problems. She got her PhD from the University of Wolverhampton and worked in various fields such as machine translation, ontologies, information extraction and currently dialogue systems and chat bots. She is currently a lead software engineer in the R&D department of First Utility, the UK's largest independent energy provider, supplying gas and electricity to around one million UK homes.
Natalia is a strong believer that modern technology can transform businesses and our everyday life.