Machine Learning for Continuous Improvement
The Autodesk Virtual Agent, AVA, plays a critical role in the Autodesk Digital Help & Experience organization’s goal of providing a seamless blend of digital and human support across all Autodesk help properties. In this talk, Nikhil will share how their virtual assistant has evolved since going live last year. He will touch upon AVA's beginnings in the customer support domain, improvements using customer interaction data, how to develop conversational analytics, integrating machine learning work from other teams and finally modularization strategy.
Nikhil Mane is a Conversation Engineer at Autodesk developing technology with the goal of making it easy for customers to seek support. He works on developing software for delivering conversational solutions, exploring new technologies for expanding the team's capabilities and defining technical strategy for long-term goals. Nikhil has a Master's degree from UC Berkeley's School of Information. In his spare time, Nikhil labels data.