The Autodesk Virtual Agent, AVA, plays a critical role in the Autodesk Global Customer Service and Operations organization’s goal of providing a seamless blend of digital and human support across all Autodesk help properties. Launched in February, AVA quickly became the first point of contact for customers seeking assistance. AVA continues to learn from chat conversations with customers and provides personalized interactions with customers to meet their needs more efficiently. In this presentation, Nikhil will discuss the technology behind AVA, how we’re using a combination of machine learning and data analysis to develop and continuously improve the intelligent agent and how the development model changes for Conversational Interfaces.
Nikhil Mane is a Conversation Engineer at Autodesk developing technology with the goal of making it easy for customers to seek support. He works on developing software for delivering conversational solutions, exploring new technologies for expanding the team's capabilities and defining technical strategy for long-term goals. Nikhil has a Master's degree from UC Berkeley's School of Information. In his spare time, Nikhil labels data.