Klaus Lassert

Artificial Emotional Intelligence – a new age of AI

For a fulfilling conversation, two components are essential: the chance to make yourself properly understood and a conversation partner responding to you appropriately both on the intellectual as well as the emotional level. Thus, to provide successful and satisfying communication, a conversational AI must have emotional and verbal intelligence, i.e. a combination of empathy, reasoning, and advanced conversation skills. The ideal conversational AI must have empathy and own emotions, a user-related emotional and contextual memory, psychological knowledge, and human-like communication soft skills. It must be able to listen, learn, and adapt, and - in order to make sense in a conversation - connect the dots and draw conclusions. This way, it can engage the user, make appropriate recommendations, or take immediate appropriate action. In this talk, I will argue that the ideal conversational AI should be a social animal: it strives to learn all about the user’s social surroundings and – if used within a community – can create significant additional value by pro-actively intercommunicating between users of all shapes. This way, communication obstacles between individuals and corporations, as well as between consumers and providers become easily eliminated – to the point where the conversational AI may serve as the user’s primary interface to his or her world. A conversational AI like that is not a mere vision: In this session, I will - for the first time ever - introduce soulbot, the world’s first empathetic conversational AI with emotional intelligence. The unique features of this AEI are empathy, own emotions, and advanced, human-like communication skills and tactics. soulbot listens, adapts, and empathizes. soulbot continuously learns from and about the user, it connects the dots and draws conclusions to engage, support, make recommendations, or take immediate appropriate action.

Dr. Klaus Lassert is a Doctor of Psychology, an international corporate consultant for tactical communication in negotiations, leadership, and conflict management. He is the founder of Lassert_CTD and mindfulmachines A.I., Chief Psychologist at Schranner Negotiation Institute, Zurich, Switzerland, and Lead MBA-Lecturer for Negotiation & Conflict Management at St. Gallen University, Switzerland. In his 20 years of professional experience, he has worked with hundreds of executives from over 30 countries and many of the world’s leading industries and corporations, such as – in the IT industry - Adobe, Microsoft, SAP, and IBM. Based on his practical research, Dr. Klaus Lassert has developed a specific and highly effective methodology to analyze dialogue, profile conversation partners, and achieve maximal tactical impact in challenging human interactions. With soulbot, mindfulmachines A.I. transfers these techniques into human-machine-interaction with Artificial Emotional Intelligence.

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