Delivering Magical Customer Experiences through Advances in Conversational AI
Voice services like Alexa have opened a new channel to deliver greater customer value every day. In this session, we'll review the recent advances in dialogue technologies that have made multi-turn conversations sound natural to customers, and how Alexa’s conversational AI will bring a wave of new voice experiences that weren’t possible before.
Nikko Ström is a technologist and scientist with a deep background in speech technologies. He joined Amazon in 2011 as a Senior Principal Scientist and was a founding member of the team that built Amazon Echo and Alexa. In this role, he leads deep learning efforts and machine learning projects across the Alexa organization.
Nikko has more than twenty years of experience in the field of Automatic Speech Recognition from a few of the most prominent research laboratories and companies in the world, and has published extensively at international conferences, journals, patents, and books. He has worked as a research scientist at the MIT Lab for Computer Science and a speech scientist at the start-up company Tellme Networks in 2000, and in 2007 he transitioned to the Core Speech Recognition Team at Microsoft, pushing the limits of the state of the art in commercial speech recognition technology in collaboration with the Microsoft Research Speech group.
Nikko earned his PhD at the Speech Communications LAB at KTH in Stockholm. As part of his thesis work, Nikko developed the world's first continuous speech recognizer for the Swedish language and made significant contributions in speaker adaptation and Artificial Neural Network technologies. He also published Open Source Artificial Neural Network software, which has been downloaded by thousands of researchers worldwide. He was also an invited guest researcher at the Advanced Telephony Research Lab in Kyoto, Japan, where he contributed to world class research in the speaker adaptation field.