Shankar Subramanya

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Intelligent Personal Assistants and Future of Shopping:

Intelligent personal assistants for shopping can significantly improve the customer experience for both online and offline retail customers by reducing friction. At Walmart Labs we are working on enabling shopping, entertainment and other use cases through multi-modal devices and voice interactions. Developing a commerce specific assistant requires rethinking of some of the problems around traditional ecommerce search and recommendations while also solving some newer ones on multi-turn dialog management and interaction design. In this talk we will talk about how we are addressing some of these problems and some of the open research problems. Solving these problems will significantly change how people shop in the coming years.

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