Denise Kleinrichert

Empathy, Ethics & AI

This talk proposes a new perspective for moral considerations of AI. A systematic ethical lens must be aligned with the human duty to the well-being of others at work or those impacted by work practices and products, including artificial intelligence. AI must be designed and used with the preservation of the human well-being of others. The Association of Computing Machinery (ACM) promotes a robust Code of Ethics and Professional Conduct for the practice of business computing to guide development and deployment practices. This session focuses on the ethical concerns, implications, and practices of business AI ideation, development, deployment, and practices using a cognitive lens of empathy (beyond a compliance mindset). Empathy is a necessary, but unique, theoretical lens in the AI domain.

Denise Kleinrichert, Ph.D. is a Professor of Management and Business Ethics at the Lam Family College of Business, San Francisco State University. She was the Director of the Center for Ethical and Sustainable Business (CESB) for many years, served as Chair of the annual Business Ethics Week (2007 - 2018), is the founder of the Ethics & Compliance Workshop series, co-developed the Graduate Certificate in Ethical Artificial Intelligence, the Graduate Business Certificate in Ethics & Compliance. She teaches undergraduate and MBA seminar courses in Ethics and Compliance; Political, Social, & Legal Environments of Business.

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