Customer centricity is the core of every insurance strategy, but how can AI and specifically NLP help carriers put customers first when it comes to claims? The challenges around speed and quality remain, but technology proved to bring tangible results.
In this session we will cover:
• Top challenges when it comes to automating the claims process? • How to automate claims processes? • The main KPIs to watch when it comes to claims automation using NLP? • Best practices and a few real-world case studies
Pamela Negosanti is the Global Head of Insurance at expert.ai. She specializes in helping companies in the insurance space, such as carriers, brokers, reinsurers, and TPAs execute business transformation through artificial intelligence. Pamela has spent most of her career in the technology sector where she has established expertise in artificial intelligence, cognitive computing, intelligent automation, natural language understanding and semantics, to name a few. She owns a degree in translating and interpreting with a specialization in computational linguistics, and speaks fluent Italian, English, French and German. Fueled by change and curiosity, she is firm believer in the power of knowledge share and communities.