AJ Hashim

The Use of Chatbots and Natural Language Processing in Financial Services Organisations to Improve Client Experience and Reduce Operational Costs

This presentation with explore the latest trends in Natural Language Processing and how this technology is being used by Financial Institutions today to deliver real benefits for banks and for clients. It will also explore the approach taken to testing these technologies and how best to experiment and deploy within a large corporate environment.

AJ Hashim has lead the Innovation and Emerging Technology team for the past 2 years, developing future technology strategies and executing through proof of concepts in the Corporate Bank. He has delivered a number of high profile initiatives for the bank, pioneering the use of AI and Blockchain across the technology estate. He previously did his Masters research into the optimization of making financial decisions using artificial neural networks, and has a passion for the commercial applications of new technologies.

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