Vishnu Narayanasamy

AI in Commercial Claims

AI within the Insurance industry has overhauled the claims management process by making it faster, better, and with fewer errors. From smart chatbots that offer quick customer service around the clock to an array of machine learning tools that enhance the critical thinking skills of the adjusters. To reap the full range of benefits, insurance companies need to devise an enterprise-level strategy to implement AI in such a way that it offers a more integrated experience to both its customers and its employees. This talk will focus on using AI and Machine Learning in different steps of claims processing from intake to claims management and closure.

Vishnu Narayanasamy is a Senior Director at Liberty Mutual and currently leads the Data Science team within the Global Risk Solutions Claims organization. Prior to this role, Vishnu spent 3 years in Liberty’s Global Retail Markets division, leading an advanced analytics team within the Marketing & Distribution. Before joining Liberty, Vishnu worked as a Management Consultant at Bain & Company and held various analytical positions at Capital One. Vishnu holds an MBA from the Tuck School of Business at Dartmouth and a Master’s in Engineering from Columbia University, New York.

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