The Ethics of Using AI in Personal Insurance
AI and data-driven technologies are set to alter several dimensions of the personal insurance landscape, from customer onboarding to damage assessments to fraud detection and prevention. While these changes will enhance business efficiency and the overall customer experience, they also have the potential to cause harm if not managed with care. Some fear the adoption of AI for assessing risks could lead to a spike in prices and create a new class of ‘uninsurables’ in society. Others worry that expanding the use of data-driven algorithms in the industry will impinge on people’s privacy, particularly where that data is collected without consent. In this talk, Benedict Dellot will outline the findings of the CDEI’s investigation into the use of AI in the personal insurance industry, and will flag the different measures that could help keep insurers on the right side of the ethical divide as they use this powerful technology.
Key Takeaways: • An understanding of how AI is being used in the personal insurance industry • An understanding of the top three ethical fault lines when AI is used in personal insurance • What insurers can do today to mitigate the ethical risks posed by AI
Benedict Dellot is Head of AI Monitoring at the Centre for Data Ethics and Innovation (CDEI). His team is charged with tracking developments in AI and data-driven technology, mapping the risks and opportunities they present to society, and prioritising which issues deserve the greatest attention. Prior to joining the CDEI, Benedict was Head of the RSA's Future Work Centre, where he led research examining the impact of new digital technologies on the UK's labour market.