Jeroen Das

Scaling Conversational AI – From Chatbot to Conversational Banking

A few of the main challenges Product Owners face is how to balance the different interests, while growing your capability cross-business line and have your assistants embraced by your stakeholders. Jeroen will share some of his experiences at ABN AMRO of the last few years in dealing with those challenges.

Key Takeaways:

• Scaling Conversational AI contains much more than the platform itself, it also requires engagement (and patience) of the organization you work for.

• Scaling means hard choices between enabling short term and long term value

• If you want to reap the full benefits for your customers of Conversational AI, your organization needs to put it on the first place

Jeroen currently works for over four years with the Conversational AI teams of ABN AMRO as Product Owner. Back in 2017, he started with three colleagues on a small experiment to learn how customers interact with a chatbot. Today it emerged into a Conversational AI platform hosting several digital assistants for multiple business lines. His core expertise is on scaling Conversational AI to enterprise-level, dealing with all the organizational stakeholders and customer adoption challenges coming with it.

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