• THIS SCHEDULE TAKES PLACE ON DAY 2

  • CONVERSATIONAL AI IN RETAIL TRACK

  • 08:00

    WELCOME

  • CURRENT LANDSCAPE

  • 08:10

    Personalizing Customer Communications

  • 08:35

    Creating Robust Conversational Assistants for E-Commerce

  • NLP IN RETAIL

  • 09:00

    Using AI to Discover Consumption Patterns

  • 09:25

    COFFEE BREAK & 1:1 NETWORKING

  • 09:35

    Enhancing the Post Purchase Landscape & Customer Care

  • CONVERSATIONAL AI IN RETAIL

  • 10:00

    Improving the Shopping Journey: From Recommendations to Orders

  • 10:25

    BREAKOUT SESSIONS: ROUNDTABLE DISCUSSIONS WITH SPEAKERS

  • 10:45

    COFFEE BREAK

  • 10:55

    PANEL: How Can We Deliver Seamless Experiences with Conversational AI in Retail?

  • 11:45

    MAKE CONNECTIONS: MEET WITH ATTENDEES VIRTUALLY FOR 1:1 CONVERSATIONS & GROUP DISCUSSIONS

  • 12:15

    END OF SUMMIT

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