• CONVERSATIONAL AI IN TELECOMS TRACK

  • 08:00

    WELCOME

  • FOUNDATIONS

  • 08:10

    Using AI to Support the Digital Transformation of Telecommunications

  • APPLICATIONS

  • 08:35

    Call Center Solutions

  • 09:00

    Using AI to Resolve Technical Issues

  • 09:25

    COFFEE BREAK & 1:1 NETWORKING

  • 09:35

    Interactive Assistants in Telecoms E-Commerce Scenarios

  • 10:00

    Conversational AI on the Edge

  • 10:25

    BREAKOUT SESSIONS: ROUNDTABLE DISCUSSIONS WITH SPEAKERS

  • 10:45

    COFFEE BREAK

  • CASE STUDIES

  • 10:55

    Mapping Strategies to Achieve Customer Loyalty

  • 11:20

    Maximising Customer Support Whilst Reducing Service Calls & Operator Costs

  • 11:45

    MAKE CONNECTIONS: MEET WITH ATTENDEES VIRTUALLY FOR 1:1 CONVERSATIONS & GROUP DISCUSSIONS

  • 12:15

    END OF DAY 1

  • THIS SCHEDULE TAKES PLACE ON DAY 1

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