Carmen Martínez

Dr. Carmen Martinez is a Conversation Analyst and Ethnographer of Communication working in Conversational Artificial Intelligence at FlixBus. As an expert in human-to-human conversation, she contributes to a cross-disciplinary team by automating customer service interactions, modelling both text- and voice-based human-to-machine conversations, and developing visual solutions for graphical and multimodal conversational agents. Carmen holds a PhD in Conversation Analysis and is the author of “Conversar en español: un enfoque desde el Análisis de la Conversación” published by Peter Lang Berlin.

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