Digital Modernization and How Chatbots Have Evolved Into Conversational AI
Ninety percent of chatbot projects failed in 2019—yet 100 percent of customers are optimistic about their benefits and are willing to deploy them again in 2020. In this session, we cover the key reasons for the failure of chatbot projects, such as offering robotic and scripted experiences with the lack of AI capabilities which leads to long time-to-value. With the emergence of true Virtual Assistants and Conversational AI, companies can now take advantage of cutting-edge AI solutions that are far more accessible and can deliver tangible business results from Day One.
Muddu Sudhakar is a successful Entrepreneur, Executive, and Investor. Muddu has deep product, technology, and GTM experience in enterprise markets such as Cloud, SaaS, AI/Machine learning, IoT, Cyber Security, Big Data, Storage, and chip/Semiconductors. Muddu has strong operating experience with startups as CEO (Caspida, Cetas, Kazeon, Sanera, Rio Design) and in public companies as SVP & GM roles at ServiceNow, Splunk, VMware, and EMC.