The Importance of Emotion Recognition in Business Relations
When interacting with other people, we tend to give indications to help them understand how we are feeling. These indicators involve emotional expressions either through body language such as several facial expressions, or through speech emotion recognition such as various vocal tones. In particular, with the recent advancements in artificial intelligence, it is now possible to implement an emotion recognizer that helps classify the different emotions people are showing in real time. Whether through facial expressions detection or speech emotion recognition, introducing smart emotion recognizers in business relations can help large businesses better understand their clients and henceforth improve the services they have to offer.
Charbel is a Computer Engineer (B.Eng) with a Master’s degree in Artificial Intelligence from the University of Paris VI (UPMC – Sorbonne Universités). With 2 years of experience, Charbel has worked on different projects in Machine Learning and Artificial Intelligence including an emotion recognizer through speech and face detection, a prototype classifier for a collaborative e-meeting platform, a multilingual speech recognizer & machine translator for smartwatches, and a word-sense disambiguation model. Residing in Paris, he is currently working as an AI specialist and data scientist at the innovation pole of Crédit Agricole, one of the largest bank institutions in France.