Claire is an independent UX and product strategy consultant specialising in IoT. She is the lead author of ‘Designing Connected Products: UX design for the consumer internet of things’, due to be published by O’Reilly in March 2014. She has a particular interest in the use of technology in mundane, everyday activities. Previously, she worked on energy management and home automation services as the service design manager for AlertMe.com. Prior to this, she was Head of Research for design consultancy Fjord, where she researched the interusability of interconnected embedded devices and services as part of the Smarcos EU consortium.