Customer Engagement with Omni/Multi-Channel AI Chatbot
Rajan Kumar Upadhyay is the Machine Learning Technical Expert at DHL, He holds PGPX from UCLA Anderson(US) & APSM from IIM Calcutta(India). He is specialist technologist and togaf 9 certified enterprise architect. he has more than 16 years of strong IT experience varies from various platforms to various technologies. He owns a consistent track record of increasing market share, organizational potential, profitability, and product value within the global markets. In his current role he is associated with DHL, helping supply chain business transformation using intelligent combinations of Data Science , Machine Learning, Natural language processing & Robotic process automation. His day always starts with thinking something new & rolling out those ideas into concept & then reality.