Use Cases of Conversational Technology in Healthcare
For 3+ years, Joseph has been designing and delivering multi-modal conversational interactions for mobile and web interfaces at the avatar-driven healthtech company Sensely. His day-to-day tasks include dialogue design, VUI, configuration, usability testing, localization, NLP/speech and analytics and project and product management. Before moving into tech, Joseph completed his PhD in Linguistics (University of Michigan, 2012), followed by 3 years as postdoc and professor. His has research focused on discourse structure, intonation, sociolinguistics and psycholinguistics. He grew up in Michigan, went to college in DC (Georgetown University), and has lived abroad in Belgium, Germany and Qatar. This talk will discuss use cases of conversation technology in healthcare, showing how it can improve patient outcomes, increase access to care, and reduce costs. Drawing from his experience at the conversation platform company Sensely, Joseph will discuss symptom checkers, chronic care monitoring, and other projects. His discussion will include demos of the tools themselves, how they are constructed, and how they are used.