The Human Future of Machine Intelligence
To be intelligent, virtual assistants need human input at various junctures of the learning process even as machine learning increasingly automates interactions and generates insights. In this presentation Rick Collins, President of Next IT Enterprise, argues that the future of intelligent virtual assistants (IVAs) is human and machine coordination, not just automation. To build and train IVAs, we must look beyond simply automating tasks and begin asking how we can infuse the best of our institutional knowledge and business values into a machine intelligence that functions as a true extension of our workforce.
As President of Enterprise at Next IT, Rick Collins leads teams responsible for sales, solutions, and account relationships with enterprise customers and partners. Rick was previously Director of Business Development at Microsoft, serving in a number of customer and partner-facing roles with global responsibility and a focus on driving software and service initiatives through partner channels to consumers and business. Rick’s broad career experience includes management roles in e-Learning software, corporate marketing communications and publishing, and broadcast communications. He is a prolific writer and speaker on a broad range of topics within AI, especially AI’s role in transforming the enterprise.