Margaret Mayer

Creating Applications That Converse, Understand and Become More Intelligent

Advances in natural language processing (NLP) are increasingly eroding the barriers between frictionless human-machine interaction, creating opportunities to develop nuanced and natural communication techniques that more accurately convey person-to-person dialogue. In this talk, I'll discuss how convolutional neural networks and long short-term memory networks are enabling more sophisticated NLP systems and building the necessary components to lay the foundation for advanced dialogue.

Margaret is a Vice President of Software Engineering for Conversational AI Platforms at Capital One. She sets the technology strategy for Eno, Capital One’s banking chatbot, as well as enterprise messaging capabilities for email, push and SMS. Margaret is also an advocate for closing the gap in women in technology as a member of Capital One’s Women in Technology working group. Margaret has been with Capital One for 20 years, in roles of increasing responsibility within Technology and Operations. She holds a BS in Operations Research & Industrial Engineering from Cornell University and her MS and PhD from Lehigh University in the same field. Prior to joining Capital One, she spent three years as an Assistant Professor at the University of Virginia, in Systems Engineering. Her research interests have been varied, but always along the common theme of using technology to solve complex business problems. Margaret is a board member of and the Computer Science Industrial Advisory Board at Virginia Commonwealth University. Margaret lives in Richmond, VA with her husband and two teenage daughters.

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