Jessica Lennard

Putting the Customer at the Heart of AI in Payments

Payment transactions provide one the largest, richest data sources on the planet. As the world’s leading payments provider, Visa is driving advances in data science and AI for the benefit of customers, the businesses that serve them, and society more broadly. As well as discussing some of the key use cases, this session will also look at what businesses need to do to empower consumers and engender public trust in these new technologies and use cases of data. Key Takeaways: • AI is flourishing in the payments sector across a wide variety of applications • Use of transaction data delivers tangible benefits to consumers, businesses and society • Visa takes an ethical, responsible approach to data and AI, placing the consumer at the heart of what we do.

Jessica is a Senior Director in Visa’s Global Strategic Initiatives team leading on Data and Artificial Intelligence. Her work focuses on AI (policy, regulation and ethics); privacy, data protection and data sharing; and consumer empowerment. She has over ten years’ corporate affairs experience across highly regulated, technology-driven sectors including digital and cyber, data and AI, telecoms, cleantech and fintech. During this time, Jessica has advised political parties, businesses (start-up to large scale global enterprises), consultancies, trade bodies, think tanks and NGOs. Jessica sits on the Board of TechUK, as well as data and AI advisory boards and committees at UKFinance, the All Party Parliamentary Group for AI, and the World Federation of Advertisers. She is an enthusiastic member of campaigning group ‘Women Leading in AI’, which advocates for ethics, diversity and inclusion in AI. She previously trained as a capital markets solicitor at Linklaters, having completed an undergraduate degree in Law from Oxford University and a Masters degree in Political Theory from the LSE.

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